Overview
Our refund and returns policy is valid for 30 days from date of purchase. If 30 days have passed since your purchase, we unfortunately cannot offer a full refund or exchange.
To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging (including jewelry boxes and pouches).
To complete your return, we require an order number or proof of purchase.
Items that are not in their original condition, are worn or damaged, or are missing parts for reasons not due to our error are not eligible for a refund or exchange.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and confirm the status of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 10 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Next, contact your credit card company or banking institution. There is often processing time before a refund is officially posted
If you have completed these steps and still have not received your refund, contact us at support@adagemlinestudio.com.
Sale items
Only regular priced items may be refunded. Sale or clearance are final sale and cannot be refunded.
Exchanges
We replace items if they arrive defective or damaged. If you need to exchange an item for the same piece, email us at support@adagemlinestudio.com with your order number and photos of the damage. Send eligible exchange items to:
Ada/gemline, 40 State Route 94, Unit 42 Mailroom, McAfee, NJ 07428.
Shipping returns
To return your product, please mail your package to:
ada/gemline, 40 State Route 94, Unit 42 Mailroom, Mcafee, nj 07428
You are responsible for paying for your own shipping costs for returning your item. Original Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included.
We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Need help?
Contact us at support@adagemlinestudio.com for questions related to refunds and returns. Please include your order number in your message.